Terms of service

Effective Date: August 11, 2026

These Terms & Conditions govern the use of the HEYGIA PHARMA website and the pharmaceutical products and services offered through it.

By accessing or using the Website, visitors acknowledge and agree to these Terms & Conditions.

1. About HEYGIA PHARMA

HEYGIA PHARMA supplies and resells pharmaceutical products sourced from manufacturers, distributors, and other authorised supply channels.

HEYGIA PHARMA does not manufacture the medicines displayed or supplied through the Website. Product-specific information, including composition, packaging, manufacturer details, and specifications, is based on information provided by the respective manufacturers or suppliers.

2. Website Information

The Website provides information about pharmaceutical products, including product names, descriptions, compositions, manufacturers, uses, and other relevant details.

Reasonable efforts are made to keep the information accurate and updated. However, product information, packaging, availability, pricing, and other details may change from time to time.

3. Product Enquiries and Orders

Customers may contact HEYGIA PHARMA through WhatsApp or other available communication channels to enquire about products and their requirements.

Product availability, pricing, prescription requirements, payment, delivery, and other order-related details will be discussed and confirmed directly with the HEYGIA PHARMA team.

Displaying a product on the Website or making an enquiry does not guarantee its availability or confirmation of an order.

4. Pharmaceutical Products

HEYGIA PHARMA supplies pharmaceutical products in accordance with applicable laws, regulatory requirements, and the scope of its applicable licences.

Product availability and supply may be subject to stock availability, manufacturer or supplier availability, prescription requirements, regulatory restrictions, and delivery limitations.

HEYGIA PHARMA reserves the right to decline the supply of a product where required by law, regulation, safety requirements, or other legitimate reasons.

5. Prescription Medicines

Certain medicines may require a valid prescription issued by a registered medical practitioner.

Where applicable:

Customers may be required to provide a valid prescription.
The prescription may be reviewed or verified before the medicine is supplied.
An order may be declined if the prescription is invalid, incomplete, expired, altered, illegible, or does not meet applicable requirements.
The quantity supplied may be restricted according to the prescription and applicable regulations.

Customers must not submit forged, altered, or unlawfully obtained prescriptions.

6. Product Availability and Pricing

All products are subject to availability.

Prices and other product details may change due to manufacturer revisions, supplier availability, taxes, or other applicable factors.

The applicable price, payment method, and delivery charges, if any, will be communicated and confirmed with the customer before the order is finalised.

7. Payment

Payment arrangements will be discussed and confirmed directly between the customer and HEYGIA PHARMA.

Customers should make payments only through the payment method or account details officially communicated by HEYGIA PHARMA.

8. Shipping and Delivery

Once the product, order, and payment details are confirmed, HEYGIA PHARMA will coordinate the applicable dispatch and delivery arrangements with the customer.

Delivery timelines may vary depending on product availability, delivery location, courier services, regulatory requirements, and other circumstances beyond reasonable control.

Further information is provided in the Shipping & Delivery Policy.

9. Cancellation, Returns and Refunds

Cancellation, return, and refund requests will be handled according to the applicable HEYGIA PHARMA policies and the nature of the pharmaceutical product.

Certain pharmaceutical products may not be eligible for return or refund due to health, safety, storage, or regulatory requirements.

Customers should refer to the Cancellation Policy and Refund Policy for further information.

10. Customer Responsibilities

Customers are responsible for:

Providing accurate contact, prescription, and delivery information.
Providing a valid prescription where required.
Using medicines only for their intended and lawful purpose.
Following the advice of a qualified healthcare professional.
Checking product information and instructions before use.
Not using HEYGIA PHARMA's Website or services for unlawful or fraudulent purposes.

11. Medical Disclaimer

Information provided on the Website is intended for general informational and educational purposes and does not constitute medical advice, diagnosis, or treatment.

HEYGIA PHARMA does not encourage self-medication. Medicines should be used only as directed by a qualified healthcare professional and in accordance with applicable prescriptions and product instructions.

12. Manufacturer Information

Product manufacturers remain responsible for the manufacturing, formulation, quality, packaging, labelling, and other manufacturer-specific aspects of their respective products, subject to applicable law.

HEYGIA PHARMA does not represent itself as the manufacturer of products displayed or supplied through the Website.

13. WhatsApp Communication

Customers may communicate with HEYGIA PHARMA through WhatsApp for product enquiries, order discussions, prescription-related communication, payment arrangements, and delivery coordination.

WhatsApp is a third-party communication platform and its use is subject to the applicable terms and privacy practices of WhatsApp.

14. Intellectual Property

All Website content belonging to HEYGIA PHARMA, including text, graphics, logos, website design, and other materials, is protected by applicable intellectual property laws.

Third-party trademarks, product names, logos, and brand identities remain the property of their respective owners.

Website content must not be copied, reproduced, modified, distributed, or commercially used without prior permission, except where permitted by law.

15. Website Availability

HEYGIA PHARMA makes reasonable efforts to keep the Website available and its information updated. However, temporary interruptions, technical issues, maintenance, or other circumstances may affect Website availability.

HEYGIA PHARMA may modify or update Website content, products, services, or features from time to time.

16. Compliance with Applicable Laws

HEYGIA PHARMA and customers are expected to comply with applicable Indian laws and regulations relating to pharmaceutical products, drug sale and supply, prescriptions, consumer protection, data protection, advertising, and other applicable requirements.

No product may be purchased, supplied, distributed, or used in violation of applicable law.

17. Privacy

The collection and use of personal information are governed by the HEYGIA PHARMA Privacy Policy.

Information shared through the Website or during communication with HEYGIA PHARMA may be handled in accordance with the Privacy Policy and applicable laws.

18. Limitation of Liability

To the extent permitted by applicable law, HEYGIA PHARMA shall not be responsible for losses arising from incorrect information provided by a customer, misuse of pharmaceutical products, third-party communication or delivery services, or circumstances beyond reasonable control.

Nothing in these Terms is intended to exclude any consumer right or liability that cannot legally be excluded.

19. Changes to These Terms

HEYGIA PHARMA may update these Terms & Conditions from time to time to reflect changes in its products, services, business practices, or applicable laws and regulations.

The updated Terms will be published on this page with the revised Effective Date.

20. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Subject to applicable law, disputes relating to the Website, products, services, or these Terms shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, India.