Privacy policy

Effective Date: August 11, 2026

At HEYGIA PHARMA, we respect the privacy of individuals who visit and interact with our Website. This Privacy Policy explains how information may be collected, used, stored, and protected when visitors browse the Website, submit enquiries, or communicate with HEYGIA PHARMA through available channels.

1. Information We Collect

Depending on how the Website is used, HEYGIA PHARMA may collect:

Name
Phone number
Email address
Product enquiry details
Message or enquiry information
Information voluntarily provided through contact or enquiry forms
Basic technical information such as IP address, browser, device, pages visited, and Website usage information

Visitors are encouraged not to provide unnecessary sensitive personal or medical information through general enquiry forms.

2. Product Enquiries

Information provided through product enquiries may be used to understand the enquiry, provide product information, respond to questions, communicate with the customer, and provide appropriate assistance.

A product enquiry does not by itself constitute a confirmed purchase or order.

3. WhatsApp and Telephone Communication

Customers may contact HEYGIA PHARMA through WhatsApp or telephone for product enquiries and other business-related communication.

Information shared during such communication may be used to respond to enquiries and provide requested assistance.

WhatsApp and other third-party communication services have their own privacy policies and terms, which may also apply to information shared through those platforms.

4. Cookies and Analytics

The Website may use cookies and similar technologies to support Website functionality, security, performance, and analytics.

HEYGIA PHARMA may use Google Analytics (GA4) and other analytics or technical tools to understand Website traffic and improve Website performance.

Visitors may manage cookies through their browser settings. Disabling certain cookies may affect some Website functionality.

5. How We Use Information

Personal information may be used to:

Respond to enquiries and requests.
Provide product-related information.
Communicate with customers.
Provide customer support.
Improve Website content and functionality.
Monitor Website performance and security.
Maintain business records.
Prevent misuse or unauthorised activity.
Comply with applicable legal and regulatory requirements.

6. Sharing of Information

HEYGIA PHARMA does not sell or rent personal information to third parties.

Information may be shared where reasonably necessary with authorised service providers, including Website hosting, analytics, technical, security, communication, and support providers, or where required by law or a competent authority.

7. Pharmaceutical and Health Information

The Website primarily provides pharmaceutical product information and general product enquiries.

Visitors should not submit prescriptions, medical records, laboratory reports, detailed medical histories, or other sensitive health information through general contact forms unless specifically requested through an appropriate and secure channel.

If HEYGIA PHARMA introduces features requiring the collection of health or prescription information, this Privacy Policy may be updated accordingly.

8. Data Security

HEYGIA PHARMA takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no electronic system or method of transmission can be guaranteed to be completely secure.

9. Data Retention

Personal information will be retained only for as long as reasonably necessary to respond to enquiries, provide requested services, maintain business records, resolve disputes, comply with legal requirements, and protect the legitimate interests of HEYGIA PHARMA.

When information is no longer required, reasonable steps may be taken to securely delete, dispose of, or anonymise it, subject to applicable requirements.

10. Your Rights

Subject to applicable law, individuals may have rights to request access to, correction or deletion of their personal information, withdraw consent where applicable, and raise concerns regarding the handling of their information.

Privacy-related requests may be submitted using the contact details below. Identity verification may be required before certain requests are processed.

11. Third-Party Websites

The Website may contain links to third-party websites or services. HEYGIA PHARMA does not control the privacy practices of external websites.

Visitors are encouraged to review the privacy policies of third-party websites before providing personal information.

12. Changes to This Privacy Policy

HEYGIA PHARMA may update this Privacy Policy from time to time to reflect changes in its Website, services, business practices, technology, or applicable laws and regulations.

The updated version will be published on this page with the revised Effective Date.